d8777 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how d8777 ("we", "us", "our", "Platform") collects, uses, stores, and discloses personal information about individuals ("you", "your", "User", "Player") who access or use the d8777 website, its mobile-optimised pages, and all related services. This Policy forms part of the overall agreement between you and d8777 and should be read alongside our Terms and Conditions. By using d8777 you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

d8777 operates as an online sports betting and casino platform serving players in Bangladesh. In the course of providing our services, we necessarily collect and process certain personal data. We are committed to handling that data with care, transparency, and in compliance with applicable data protection principles. We do not sell your personal data to third parties. We do not use your personal data for purposes beyond those described in this Policy without obtaining your separate consent.

Our Core Privacy Commitments

These four principles guide how d8777 approaches every data-handling decision:

1. Information We Collect

d8777 collects personal information through several means in the course of providing our services. The categories of information we collect include:

• Registration information: your mobile number, chosen username, date of birth, and any other details required to open a d8777 account. This information is collected directly from you at the point of registration and is required to create and maintain your account.
• Identity verification (KYC) documents: where required, copies of government-issued photo identification, proof of address, and proof of payment method ownership. These documents are collected to comply with anti-money-laundering (AML) obligations and to verify that players meet our minimum age requirement of 21 years.
• Transaction data: details of every deposit and withdrawal you make on d8777, including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts, transaction dates and times, and transaction reference numbers. This data is retained for financial record-keeping, fraud prevention, and regulatory compliance purposes.
• Betting and gaming activity: records of all bets placed, games played, wagers won or lost, bonus claims, and your overall account history on the platform. This data is used to operate our services, detect fraud, identify responsible gambling concerns, and improve the platform experience.
• Device and technical data: your IP address, device type (e.g. Android, iPhone), operating system version, browser type and version, and session timestamps. This data is collected automatically when you access d8777 and is used for security monitoring, fraud detection, and platform optimisation.
• Communications data: records of any communications between you and d8777's customer support team, including support tickets, chat transcripts, and email correspondence. These records are retained to maintain a complete history of your interactions with us and to ensure continuity of support.

We do not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. Where we collect data that could be considered sensitive in a financial context (such as payment method details), we apply additional security controls proportionate to the sensitivity of that data.

2. How We Use Your Information

d8777 uses the personal information we collect solely for the purposes described in this Policy. The primary purposes for which we use your data are:

• Account management and service delivery: to create and administer your d8777 account, verify your identity and age, process your deposits and withdrawals, settle bets and gaming transactions, and generally deliver the sports betting and casino services you have signed up for.
• Security, fraud prevention, and AML compliance: to monitor your account activity for signs of unauthorised access, unusual transaction patterns, or behaviour that may indicate fraud, money laundering, or collusion. Where suspicious activity is detected, we may temporarily restrict account access pending investigation and, where required by law, report the activity to the relevant authorities.
• Responsible gaming monitoring: to identify patterns of gambling behaviour that may indicate a player is experiencing difficulties, such as rapid escalation of bet sizes, frequent large deposits, or loss-chasing behaviour. Where such patterns are identified, d8777 may reach out to the player with responsible gaming information or, where appropriate, apply account-level safeguards.
• Customer support: to respond to your enquiries, complaints, and requests, to maintain a record of our communications with you for quality-assurance purposes, and to resolve disputes in relation to bets, transactions, or account management.
• Platform improvement: to analyse aggregated, anonymised usage data to identify trends, improve the platform's functionality, optimise the mobile experience for players using Android and iPhone devices in Bangladesh, and develop new features and betting markets.

3. Cookies and Tracking Technologies

d8777 uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to recognise your device on subsequent visits and to retain certain preferences and session information.

d8777 uses the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference.
• Performance and analytics cookies: these cookies collect anonymised information about how visitors use d8777, including which pages are visited most frequently, how long sessions last, and which device types are most commonly used. This information is used in aggregate form to improve the platform. These cookies do not identify individual users.
• Functional cookies: these cookies enable enhanced functionality such as remembering your preferred deposit method, retaining your in-game settings, and maintaining your responsible gaming limit preferences across sessions. Disabling these cookies may affect your user experience on the platform but will not prevent you from accessing core services.

4. Sharing and Disclosure of Your Information

d8777 does not sell your personal data. We share personal data with third parties only in the limited circumstances set out below:

• Payment processing partners: we share the minimum necessary transaction data with payment processors such as bKash, Nagad, Rocket, and Upay to facilitate your deposits and withdrawals. These processors handle your payment data under their own privacy policies and are independently responsible for the security of that data within their own systems.
• Identity verification and fraud prevention services: we may share identity-related data with third-party KYC verification providers for the purpose of verifying your identity, confirming your age, and screening against sanctions lists. These providers are engaged under strict data processing agreements and may only use the data for the specific purpose for which it was shared.
• Legal and regulatory disclosure: d8777 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or binding regulatory instruction. In such cases d8777 will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.
• Business transfers: in the event that d8777 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by d8777 may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, the acquiring entity will be bound to handle your personal data in a manner consistent with this Policy, and you will be notified of any material change to the way in which your data is handled.

5. Data Retention

d8777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law, whichever is longer. The following general retention guidelines apply: account data and KYC documents are retained for the duration of the account relationship and for a minimum period after account closure to comply with financial record-keeping and AML obligations; transaction data is retained for a minimum period as required by applicable financial regulations; communications data is retained for a period sufficient to maintain quality assurance and to resolve any outstanding disputes.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, d8777 will securely delete or anonymise the data so that it can no longer be attributed to any individual. Where anonymisation is not technically possible, d8777 will apply appropriate access controls to restrict access to the data pending secure deletion.

6. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data d8777 holds about you:

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". d8777 will acknowledge your request within a reasonable timeframe and will respond substantively within the period required by applicable law. d8777 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

7. Data Security

d8777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and d8777's servers; encryption of sensitive data fields at rest in our databases; role-based access controls that restrict employee access to personal data on a need-to-know basis; regular security audits and vulnerability assessments of the platform infrastructure; and multi-factor authentication requirements for administrative access to systems holding personal data.

Despite the security measures d8777 has in place, no internet-based system is entirely immune to security risks. d8777 cannot guarantee that data transmitted over the internet will always be perfectly secure. You are also responsible for maintaining the security of your own account by choosing a strong password, not sharing your login credentials with any other person, and logging out of your account when using shared or public devices.

8. Children's Privacy

d8777 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent underage individuals from opening accounts. If d8777 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under your care has registered on d8777, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

9. Changes to This Privacy Policy

d8777 may update this Privacy Policy from time to time to reflect changes in our data handling practices, changes in applicable law, or improvements to our platform. When we make changes, we will update the "Last Updated" date at the top of this Policy. Where a change is material — meaning it affects your rights or the way in which we use your data in a significant way — we will take reasonable steps to notify registered players, such as displaying a notice within the platform or sending a notification to the contact details on your account. Your continued use of d8777 following the posting of an updated Privacy Policy constitutes your acceptance of that update. We encourage you to review this Policy periodically so that you remain informed about how d8777 handles your personal data.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which d8777 handles your personal data, please contact our support team. We are committed to addressing your privacy concerns in a timely and transparent manner.